When there are a few options for sale around the same price point, a good feedback rating can determine whether you get the sale or another seller does. Having a high seller feedback rating let’s buyers know they can be confident in purchasing goods from you and that they will have a good buying experience.
Increase the amount of feedback you receive
To increase the likelihood of receiving feedback, you can invite buyers to leave feedback on their purchases by e-mailing them after they have received the goods. Another way is to send an e-mail out after you have sent the goods saying that their purchases have been shipped and if they are happy with everything could they please leave feedback once they’ve received their items.
Many times people who are unhappy with purchases are the ones who are more likely to leave feedback compared to all of your happy customers, that’s why it’s important to reach out to every customer to invite feedback to boost the positive experiences. Make sure that all your items are described accurately and err on the side of caution if you are unsure of the condition of your items. For example if the packaging isn’t pristine, don’t mark the item as new, describe what is exactly wrong with it in the description box. Also it is important to be prompt with delivery and keep up with communications so that the buyer can have a seamless transaction. Hubmaster can help your business handle fulfilment quickly to avoid negative feedback that may be associated with delivery times or lack of communication. It can also make sure that your stock is updated across channels so buyers won’t be purchasing something that is not in stock.
Feedback on Amazon vs. eBay
If you do receive negative feedback on Amazon that is a result of their fulfilment team or customer service, Amazon can strike through the feedback and it won’t count against you. Sometimes they do this automatically, whereas other times you will have to put in a request. Other reasons to have feedback removed include obscene language or personal details, or if it is a product review that has nothing to do with what you have done as a seller. If you receive any feedback that violates the feedback policies make sure to have them removed so as not to bring down your feedback rating.
It’s slightly different selling on eBay than on Amazon as there’s an understanding that the buyer and seller are making a transaction with one another rather than an outside party being involved in the process as with Amazon. Therefore the ratings will be purely decided on you as a seller, no one else is to blame for any positive or negative feedback from the buyer. With eBay neutral feedback doesn’t effect you negatively like with Amazon, but it also doesn’t effect you positively. So if you do have any negative feedback the you will have to work harder and reach out to people to bring your rating up with more positive posts. On eBay some sellers can insist buyers have a certain feedback rating before being able to bid as well, which isn’t possible on Amazon.
Be proactive with your feedback scores and make sure you are trying to resolve issues quickly and efficiently with your buyers. Don’t forget that you can also leave feedback about your buyers regarding various things such as prompt payment, and this often makes your buyers more likely to leave feedback for you as a seller.